Getting Help & Support

Ways to Get Help

AdFlex offers multiple ways to get assistance when you need it. Whether you're looking for quick answers, troubleshooting help, or need to report an issue, we've got you covered.

Step-by-Step Guide

Step 1: Use the Help Center

The Help Center is your first stop for answers. Here's how to use it:

1. Click "Customer Support" in the sidebar menu
2. Browse articles by category (Getting Started, Brandbook, Creative Studio, etc.)
3. Use the search bar to find specific topics
4. Click on any article to read detailed guides

The Help Center contains step-by-step guides, troubleshooting tips, and answers to common questions.

Step 2: Report a Problem

If you encounter a bug or technical issue, you can report it directly:

1. Click "Report Problem" in the sidebar menu
2. Fill in the problem description - be as detailed as possible
3. Include your email address
4. Click "Submit" to send your report

Tip: Include the page URL where the problem occurred and describe what you were trying to do. This helps our team reproduce and fix the issue faster.

Step 3: Contact Email Support

For more complex issues or questions, you can email our support team:

• Email: contact@adflex.ai
• Include your account email and business name
• Describe your issue or question in detail
• Attach screenshots if relevant

Our support team responds to emails during business hours. Premium plan users receive priority support.

Step 4: Check Your Account Settings

Many common questions can be answered by checking your account settings:

• Account > Billing - For subscription and payment questions
• Account > Credits - For credit balance and usage questions
• Account > My Business - For business profile management
• Account > My Team - For team management questions

Help Center Categories

The Help Center is organized into six main categories:

• Getting Started - Account setup, dashboard navigation, credits, and business setup
• Brandbook - Brand identity, colors, fonts, logos, and patterns
• Creative Studio - AI tools, templates, design editor, and exporting
• Assets - Managing and organizing your media files
• Social Media Connection - Connecting accounts and publishing
• Account & Billing - Subscriptions, payments, and account management

Tips & Best Practices

• Search the Help Center first - many questions are already answered there
• Use specific keywords when searching (e.g., "credits", "export", "brandbook")
• Check related articles at the bottom of each help article
• Report problems immediately when you encounter them
• Include as much detail as possible when reporting issues
• Keep your account email updated to receive support responses

What Information to Include

When contacting support or reporting a problem, include:

• Your account email address
• Business name (if applicable)
• Description of the issue or question
• Steps to reproduce the problem (if it's a bug)
• Screenshots or screen recordings (if helpful)
• The page URL where the issue occurred
• Your browser and device information

Support Response Times

Response times vary based on your plan:

• Free Plan - Email support with standard response times
• Pro Plan - Email support with standard response times
• Premium Team Plan - Priority email support with faster response times

All plans include access to the Help Center and the ability to report problems.

Common Issues

I can't find an answer in the Help Center

If you can't find what you're looking for:

• Try different search keywords
• Browse related categories
• Use the "Report Problem" feature to contact support
• Send an email to contact@adflex.ai

My problem report wasn't submitted

If your problem report didn't go through:

• Check your internet connection
• Make sure you're logged in
• Try again after a few minutes
• Use email support as an alternative

I need urgent help

For urgent issues:

• Premium plan users receive priority support
• Include "URGENT" in your email subject line
• Provide all relevant details immediately
• Check if the issue is a known problem in the Help Center

Additional Resources

Beyond direct support, you can also:

• Explore the platform features through the dashboard
• Watch tutorial videos (when available)
• Join community discussions (if available)
• Check for platform updates and announcements

What's Next?

Now that you know how to get help, you're ready to start creating! Learn how to set up your brand identity: Setting Up Your Brand Identity.