Upgrading & Downgrading Plans

Changing Your Subscription Plan

As your business grows or your needs change, you may want to upgrade to access more features and credits, or downgrade to a plan that better fits your current requirements. AdFlex makes it easy to change your plan at any time.

Upgrading Your Plan

Upgrading gives you access to more credits, additional features, and expanded capabilities.

Available Upgrade Paths

• Free to Pro: Get 12,500 monthly credits, 2 business accounts, Brandbook customization, and priority support
• Pro to Premium: Get 30,000 monthly credits, 15 business accounts, 7 team members, and advanced team features
• Premium to Ultimate: Get 70,000 monthly credits, 30 business accounts, and 15 team members

How to Upgrade

1. Go to Account > Billing
2. In the Current Plan section, select the plan you want and click its upgrade or switch button
3. Review the new plan details and pricing
4. Confirm your upgrade
5. Your new features are available immediately

What Happens When You Upgrade

• New features are activated immediately
• Your credit balance is updated to the new plan's allowance
• The updated plan allowance and balance appear in Billing after the change
• You're charged the difference for the remaining billing period (prorated)
• Future billing continues at the new plan's rate

Downgrading Your Plan

If you need fewer features or credits, you can downgrade to a lower-tier plan.

Available Downgrade Paths

• Ultimate to Premium: Reduce to 30,000 monthly credits and 15 business accounts
• Premium to Pro: Reduce to 12,500 monthly credits and 2 business accounts
• Pro to Free: Return to 300 monthly credits and basic features

How to Downgrade

1. Go to Account > Billing
2. Click "Change Plan" or "Manage Subscription"
3. Select the plan you want to switch to
4. Confirm your downgrade
5. The change takes effect at the end of your current billing period

What Happens When You Downgrade

• You keep your current plan until the end of the billing period
• The new (lower) plan starts on your next billing date
• Features above the new tier become unavailable after the switch
• Excess business accounts or team members may become inactive
• Your assets and designs are preserved, but some features may be limited

Scheduled Plan Changes

When you downgrade, AdFlex schedules the change for the end of your current billing period. You can see scheduled subscriptions in your Billing dashboard, showing when the new plan will take effect.

Tips for Changing Plans

• Review your usage: Check your credit consumption and feature usage before changing plans
• Plan ahead: If you're in the middle of a project, consider waiting until it's complete before downgrading
• Export important work: Download designs and assets you want to keep if you're significantly reducing your plan
• Check team limits: If downgrading, ensure you're within the new plan's team member and business account limits

Resubscribing After Cancellation

If you previously canceled your subscription, you can resubscribe at any time:

1. Go to Account > Billing
2. Click "Resubscribe"
3. Choose the plan you want
4. Complete the payment process

Your account will be reactivated immediately with the new plan's features and credits.

Common Issues

I upgraded but don't see the new features

Try refreshing the page or logging out and back in. If features still don't appear, contact support.

I want to cancel my scheduled downgrade

If you scheduled a downgrade but changed your mind, you may be able to cancel it from the Billing page. Look for the scheduled subscription section and select the option to cancel the change.

Will I lose my designs if I downgrade?

No, your designs and assets are preserved. However, some premium features used in those designs (like certain Brandbook customizations) may become view-only until you upgrade again.

What's Next?

Need to cancel entirely? Learn about cancellation: Canceling Your Subscription.