Managing Billing & Payment Methods

Billing Overview

Managing your billing in AdFlex is straightforward. You can add payment methods, view your billing history, and download invoices all from one place.

Adding a Payment Method

Step-by-Step

1. Go to Account > Billing
2. Click "Add Payment Method"
3. Choose your payment type (Credit Card or PayPal)
4. Enter your payment details
5. Click "Save"

Supported Payment Methods

AdFlex accepts:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: Any debit card with a major brand logo
• PayPal: Link your PayPal account for easy payments

Managing Payment Methods

Setting a Default Payment Method

If you have multiple cards saved, you can set one as default:

1. Go to Account > Billing > Payment Methods
2. Find the card you want to use
3. Click "Set as Default"

Your default card will be charged automatically for subscription renewals and credit purchases.

Updating Payment Information

To update an existing payment method:

1. Navigate to Manage Stripe Subscription (this opens the Stripe customer portal)
2. Update your card details or add a new card
3. Save changes

Removing a Payment Method

You can remove old or expired cards from the Stripe portal. Make sure you have at least one active payment method if you're on a paid plan.

Viewing Invoices & Receipts

Accessing Your Billing History

Go to Account > Billing to see:

• Current plan and next billing date
• Payment methods on file
• Invoice history

Downloading Invoices

Each invoice can be downloaded as a PDF for your records or accounting purposes. Click the download icon next to any invoice.

What Each Invoice Shows

• Invoice number and date
• Plan name and billing period
• Amount charged
• Payment method used
• Credits included

Common Issues

My payment failed

If a payment fails:

• Check that your card hasn't expired
• Verify that you have sufficient funds
• Update your card information
• Contact your bank if the issue persists

I was charged twice

This is rare but can happen. Contact support at contact@adflex.ai with your invoice numbers, and we'll investigate and refund if necessary.

How do I change my billing cycle?

Billing cycles are monthly and renew on the date you first subscribed. This date cannot be changed, but you can cancel and resubscribe on a different date if needed.

Billing Security & Data Privacy

AdFlex never stores your full card number or CVV. All payment data is processed and stored by Stripe — a PCI DSS Level 1 certified payment processor, which is the highest certification level in the industry. Your financial information is encrypted end-to-end and never passes through AdFlex servers.

What Data Does AdFlex Store?

• Your billing email and name (for invoice generation)
• A tokenized reference to your payment method managed entirely by Stripe
• Invoice history, plan details, and renewal dates

Full card numbers, expiry dates, and CVV codes are never stored by AdFlex — they remain inside Stripe's secure vault.

Tips for Smooth Billing

Keep Your Payment Method Current

Subscriptions renew automatically each month on your billing date. If your card expires or is replaced, update it in the Stripe portal before your renewal to avoid any service interruption. You will receive an email reminder a few days before each renewal.

Use a Business Card for Easier Accounting

If you manage AdFlex for a company, using a business credit card simplifies expense tracking. Each invoice includes your plan name, billing period, and amount, making it straightforward for your finance team to categorize the charge.

Monitor Your Billing Date

Your billing date is permanently set to the day you first subscribed. If you subscribed on the 10th, you will be billed on the 10th of every subsequent month. You can confirm your next renewal date on the Account > Billing page at any time.

Invoice & Tax Records

Each invoice includes a complete breakdown: plan name, billing period, credit amount, and the last four digits of the payment method used. If your business requires a VAT registration number or tax ID on invoices, contact support at contact@adflex.ai and we will update your invoice records accordingly. Invoice PDFs are available for download for up to 12 months of billing history.

What's Next?

Want to change your plan? Learn about upgrading and downgrading: Upgrading & Downgrading Plans.